December Monthly Refresher – Customer Service + Monthly Challenge

 

CUSTOMER SERVICE COUNTS

Panorama takes pride in our attention to safety and professionalism.  All Panorama employees affect our customer service culture, however, YOU are on the front line.

Customers want to believe that the company they are giving their money to is thinking about them and understanding their wants and needs. If you go a bit above and beyond to make our customers feel seen, heard, and cared about, it can have a substantial impact on their experience and our overall reputation.

Greet your customers at the door and assist them with their luggage.  Introduce yourself and give a safety speech.  This creates an atmosphere of friendliness and professionalism.  A personalized greeting fosters confidence in your abilities as a driver.

Challenges on the road can be stressful but our response can make the difference between a minor inconvenience and a major misadventure.  Keeping customers safe and calm while ensuring that we are doing everything we can to correct an issue is our priority.

Now more than ever, customers are sharing their experiences – good, bad, and everything in between.   According to a local consumer review survey, 93% of consumers used the internet to find a local business in the last year.  Customers are looking for companies with great ratings and positive feedback.

Going the extra mile for our customers by providing great customer service, accommodating simple requests, and handling issues with a positive attitude cultivates lasting relationships with our clients.

 

MONTHLY CHALLENGE

This month’s challenge is to receive a 5 star review on Google.  Encourage your riders to share their feedback.  Anyone who is mentioned in a review will receive a $5 gift card to Dunkin Donuts!  There is no cap on this challenge – every review receives a gift card!